Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nailloungepk@gmail.com. Please note that returns will need to be sent to the following address:

Plot #22-C
5th Commercial Lane
Zamzama Commercial Area
Defence Phase V
Karachi 75500
Pakistan

If your return is accepted, we'll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item is defective or we sent the wrong item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nailloungepk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

For hygiene and safety reasons, certain items cannot be returned. These include:

  • Opened or used beauty and personal care products.
  • Custom-made, personalized, or DIY products.
  • Perishable goods, such as food, flowers, or plants.
  • Hazardous materials, flammable liquids, or gases.
  • Sale or clearance items.
  • Gift cards.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at nailloungepk@gmail.com with your order number and clear photos of the item. We'll review your request and work with you to resolve the issue as quickly as possible.

If you're unsure whether your item is eligible for a return, please contact us before initiating a return request.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, Approved returns will be issued as store credit within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nailloungepk@gmail.com.