Refund policy

NAIL LOUNGE

RETURN, REFUND & EXCHANGE POLICY

1. Our Policy at a Glance

Due to the personal and hygienic nature of press-on nail products, we cannot accept returns, exchanges, or refunds on any press-on nail set that has been applied, worn, filed, trimmed, or otherwise used. This policy protects the health and safety of all our clients and complies with cosmetic hygiene standards.

2. What Qualifies for a Return or Exchange

  • The product is completely unused
  • The item is returned within 3 days of the original purchase date
  • A valid receipt or proof of purchase is provided
  • The product is in its original packaging with all tags/labels attached

3. What Does NOT Qualify a Return or Exchange

  • Any set that has been removed from its sealed packaging
  • Nails that have been applied to the hand, even briefly
  • Sets that have been filed, shaped, trimmed, or altered in any way
  • Sets with adhesive tabs, glue, or backing removed or used
  • Custom, made-to-order, or personalized nail designs
  • Products purchased more than 3 days ago
  • Item marked "Final Sale"

4. Defective or Damaged Products

If your press-on nails arrive damaged, defective, or with a manufacturing flaw (e.g., broken nails in sealed packaging, missing sizes, incorrect item shipped):

  • Provide your order number/receipt and clear photos of the issue
  • A full unboxing video is required as proof of the product's condition upon arrival. If a customer reports a damaged, broken, or missing item, the claim can only be accepted with a clear, uncut unboxing video showing the package being opened. Without this video, we will not be able to process the return or exchange.
  • We will offer a replacement, store credit, or refund at our discretion
  • This does not apply to normal wear and tear after application

5. Custom Items

  • Custom-designed, hand-painted, or made-to-order sets are non-returnable and non-refundable, as they are created specifically for you

6. How to Initiate a Return or Exchange

  • Contact us at support@nailloungepk.com
  • Provide the unopened product and original receipt
  • Approved returns will be refunded via the original payment method within 7 business days
  • Exchanges are subject to product availability

7. Right to Refuse

We reserve the right to refuse a return or exchange if the product does not meet the conditions outlined above, shows any signs of use, or if this policy is being abused (e.g., repeated returns of "unused" items that show wear).

8. Allergic Reactions or Sensitivity

If you experience an allergic reaction or skin irritation:

  • Discontinue use immediately and remove the product
  • Contact us as soon as possible so we can document the issue
  • We may offer a credit or alternative solution, but cannot issue a cash refund for used items
  • We recommend a patch test prior to full application if you have known sensitivities

9. Questions?

Our team is happy to help before you purchase — if you're unsure about shade, size, or style, ask us for a consultation or sizing kit rather than purchasing and hoping for a fit.

Nail Lounge · support@nailloungepk.com